“NAT helped me get Universal Credit and helped me find a local GP."
Shiva came to the UK aged 24 from Iran. When she first arrived in the UK, Shiva found it very hard to cope adjusting her new surroundings and missed her family and home country very much. Shiva was homeless before coming to Nottingham. Shiva was introduced to NAT by the Nottingham & Nottinghamshire Refugee Forum (NNRF) who referred her to NAT for accommodation in one of our shared female properties and English classes. Shiva found the classes very good and helpful – she now speaks English fluently and helps with translating for other clients at NAT! Shiva is studying at college and is now living independently.
Shiva says she now feels settled into life in the UK and attends events in the community such as Nowruz celebrations and music events. Shiva says she enjoys coming to NAT as she can trust the staff and has met a lot of friends at NAT through English classes.
When Lucy received refugee status, she applied for ESA with the help of a support worker at Nottingham Arimathea Trust and evidence from her doctor. After waiting 1 month, Lucy became worried as to why she hadn’t received payment. She was constantly reassured by DWP and told that she just needed to wait. With the support of NAT support workers, many visits to the job centre, and continuous calls to ESA, it was finally discovered that the original ESA claim was not matched to Lucy’s NI number but instead the temporary ref number that was given to her when she originally claimed. This means all the evidence sent through by the Jobcentre agent was returned back to her as though no claim had been made. Regardless, she still responded quickly resending all her evidence again. NAT support workers were also in contact with YMCA several times but unfortunately we were unable to negotiate an alternative process for Lucy to be housed. Therefore, she was allowed to stay in NAT accommodation in order to prevent her becoming street homeless.